We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy and a 5-day refund processing time once returns are received.
✅ Return Eligibility
You may return items within 30 days of delivery, as long as they meet the following conditions:
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Items must be unused, unwashed, and in their original packaging.
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The product must be in resellable condition.
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Proof of purchase (order number or receipt) is required.
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Return request must be made within 30 days from the delivery date.
❌ Non-Returnable Items
We do not accept returns on:
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Used, damaged, or altered items
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Products returned without original packaging
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Clearance or final sale items (if applicable)
📦 How to Initiate a Return
To start a return, please contact our support team:
Email: support@knivescollection.com
Include your order number, reason for return, and photos (if applicable).
We will provide you with the return address and instructions.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
💰 Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5 business days.
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The refund will be issued to your original payment method.
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Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
🔄 Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item, please return it for a refund and place a new order for the desired item.
⚠️ Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We will resolve it quickly at no additional cost to you.
📩 Contact Us
For any questions regarding returns or refunds, reach out to us at: