🔁 Returns & Refund Policy

🔄 Return Eligibility

We accept returns on most unused kitchen knives within 30 days of delivery. To qualify for a return:

• The knife must be unused, undamaged, and returned in its original packaging.
• The return request must be submitted within 30 days of receiving the item.
• Proof of purchase (order number or receipt) is required.

❌ Non-Returnable Items:

• Used knives or items showing signs of wear.
• Customized or engraved knives.
• Clearance or final sale items.
• Knife accessories that have been used or unsealed.

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📦 How to Initiate a Return

1. Contact our team at support@knivescollection.com with your order number and reason for the return.
2. We will provide return instructions and a Return Authorization Number (RAN).
3. Carefully package the knife to avoid damage during transit.
4. Ship the item to:

Return Address: KnivesCollection.com 4 Sandford House Knowl Hill, Kingsclere Newbury RG20 4PA, United Kingdom.

🔹 Customers are responsible for return shipping costs unless the item is defective or incorrect. _________________________________________________________________________________________________________________________

💰 Refunds

Once your return is received and inspected:

• We will notify you of the status within 3–5 business days.
• If approved, your refund will be processed to your original payment method.

Please Note:

• Shipping charges (if applicable) are non-refundable.
• If the knife is returned in a condition that makes it unsellable, we may deny the refund or offer a partial refund.

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🔄 Exchanges

We only replace knives if they are:

• Defective (e.g., manufacturing fault, broken handle, misaligned blade).
• Damaged in transit.
• Incorrect item sent.

If this applies, contact us within 7 days of delivery at support@knivescollection.com with a photo of the issue. _________________________________________________________________________________________________________________________

🔍 Damaged or Incorrect Knives

If you receive a knife that is damaged or not what you ordered, please:

1. Take clear photos of the item and packaging.
2. Contact us within 7 days at support@knivescollection.com.
3. We will send a replacement or provide a full refund, depending on your preference.

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📬 Contact Us

We’re happy to help with any questions regarding your return or refund:

📧 Email: support@knivescollection.com

📍 Address: KnivesCollection.com 4 Sandford House Knowl Hill, Kingsclere Newbury RG20 4PA, United Kingdom.